Privacy Policy

Last Updated: February 1, 2025

Welcome to LittleInspire ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our student counselling services at littleinspire.com.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Introduction

LittleInspire is a student counselling service based in Jind, Haryana, India. We provide academic counselling, stream selection guidance, and career pathway counselling services to students and their families. This Privacy Policy is designed to comply with applicable Indian data protection laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

We understand the sensitive nature of student data and are committed to maintaining the highest standards of data protection and privacy. This policy applies to all information collected through our website, mobile applications, assessments, counselling sessions, and any other services we provide.

2. Information We Collect

We collect various types of information to provide you with personalized counselling services and improve our offerings. The information we collect includes:

2.1 Personal Information

When you register for our services or create an account, we may collect:

  • Name (student and parent/guardian names)
  • Email address
  • Phone number
  • Date of birth
  • Gender
  • Address (city, state, postal code)
  • School name and class/grade
  • Parent/guardian contact information
  • Any other information you voluntarily provide during registration or profile creation

2.2 Assessment Data

When you take our psychometric assessments and questionnaires, we collect:

  • Responses to assessment questions
  • Academic performance data (grades, subjects, interests)
  • Learning style preferences
  • Career interests and aspirations
  • Personality traits and behavioral patterns
  • Strengths and weaknesses analysis
  • Time taken to complete assessments
  • Assessment scores and results

2.3 Payment Information

When you purchase our services, we collect:

  • Billing address
  • Payment method details (processed securely through third-party payment gateways)
  • Transaction history
  • Invoice and receipt information

Note: We do not store your complete credit card or debit card numbers. All payment transactions are processed through secure, PCI-DSS compliant payment gateways.

2.4 Device and Technical Information

When you access our website or services, we automatically collect:

  • IP address
  • Browser type and version
  • Device type (desktop, mobile, tablet)
  • Operating system
  • Screen resolution
  • Pages visited and time spent on pages
  • Referring website addresses
  • Date and time of access
  • Cookies and similar tracking technologies

2.5 Communication Data

When you interact with us, we may collect:

  • Messages sent through our contact forms
  • Email correspondence
  • Phone call recordings (with your consent)
  • Feedback and survey responses
  • Support ticket information

3. How We Use Your Data

We use the information we collect for the following purposes:

  • Service Delivery: To provide personalized counselling services, generate assessment reports, conduct counselling sessions, and deliver educational content
  • Account Management: To create and manage your account, process registrations, and maintain your profile
  • Payment Processing: To process payments, send invoices, and manage billing
  • Communication: To respond to your inquiries, send service-related notifications, schedule counselling sessions, and provide customer support
  • Service Improvement: To analyze usage patterns, improve our assessments, enhance user experience, and develop new features
  • Personalization: To customize content, recommendations, and counselling approaches based on your profile and assessment results
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Security: To detect, prevent, and address security issues, fraud, and unauthorized access
  • Marketing: To send promotional communications (with your consent) about our services, educational content, and special offers
  • Research: To conduct anonymized research and statistical analysis to improve educational outcomes

4. Data Storage & Protection

We implement industry-standard security measures to protect your personal information:

4.1 Security Measures

  • Encryption: We use SSL/TLS encryption to protect data transmitted between your device and our servers
  • Secure Storage: Your data is stored on secure servers with restricted access
  • Access Controls: Only authorized personnel with a legitimate need can access your personal information
  • Regular Audits: We conduct regular security audits and vulnerability assessments
  • Data Backup: Regular backups are performed to prevent data loss
  • Firewall Protection: Our servers are protected by firewalls and intrusion detection systems

4.2 Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain records for legitimate business purposes

Assessment data and reports are retained for a minimum period as required by law and for your future reference. You may request deletion of your data at any time, subject to legal retention requirements.

4.3 Data Location

Your data is primarily stored on servers located in India. In some cases, we may use cloud service providers that may store data in other jurisdictions, but we ensure that appropriate safeguards are in place to protect your data in accordance with Indian data protection laws.

5. Data Sharing

We respect your privacy and do not sell your personal information. We may share your data only in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Hosting and maintaining our website
  • Processing payments
  • Sending emails and communications
  • Conducting data analysis
  • Providing customer support

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or security threats
  • Protect the safety of our users

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

6.1 Types of Cookies

  • Essential Cookies: Required for the website to function properly (e.g., authentication, security)
  • Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

6.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website. Most browsers allow you to:

  • View and delete cookies
  • Block cookies from specific websites
  • Block all cookies
  • Set notifications when cookies are sent

7. Children's Privacy

Our services are designed for students, and we take special care to protect the privacy of minors:

  • We require parental consent for students under 18 years of age
  • Parents/guardians can access, review, and request deletion of their child's information
  • We do not knowingly collect personal information from children under 13 without verifiable parental consent
  • We limit the collection of personal information from minors to what is necessary to provide our services
  • We do not use children's data for marketing purposes without parental consent

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately.

8. Your Rights

Under applicable Indian data protection laws, you have the following rights regarding your personal information:

  • Access: Request access to your personal information and receive a copy
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Objection: Object to processing of your personal information for certain purposes
  • Data Portability: Request transfer of your data to another service provider
  • Withdraw Consent: Withdraw consent for data processing where consent is the legal basis
  • Grievance: File a complaint with us or with the relevant data protection authority

To exercise these rights, please contact us using the information provided in the Contact section below.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

  • We will update the "Last Updated" date at the top of this policy
  • We will notify you of significant changes via email or through our website
  • Your continued use of our services after changes become effective constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within a reasonable timeframe and in accordance with applicable laws.

11. Legal Compliance

This Privacy Policy is designed to comply with:

  • The Information Technology Act, 2000 (India)
  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
  • Any other applicable Indian data protection and privacy laws

If any provision of this Privacy Policy is found to be inconsistent with applicable law, we will modify such provision to comply with the law while maintaining the intent of protecting your privacy.

12. Consent

By using our website and services, you consent to:

  • The collection, use, and disclosure of your information as described in this Privacy Policy
  • The transfer of your information to our servers and service providers as described herein
  • The use of cookies and tracking technologies as described in this policy

If you do not agree with any part of this Privacy Policy, please discontinue use of our services and contact us to discuss your concerns.

Thank you for trusting LittleInspire with your educational journey. We are committed to protecting your privacy and providing you with exceptional counselling services.